Our technical services call center is staffed by a dedicated team of experts trained to diagnose and resolve issues over the phone, regardless of the problem, providing valuable advice and hands-on expertise on application, installation, and equipment operation.

Step 1

Locate your product serial number.

Step 2

Visit the Safe Fleet Community to troubleshoot your problem. Get install guides, product manuals, product training, video tutorials and software downloads.

Step 3

Call our technical support line – one of our experienced tech support representatives will attempt to diagnose and fix your problem.

Technical Support

Passenger Transportation (PT) Support
Monday – Friday 7:00am – 7:00pm EST
844-899-7366
PTsupport@safefleet.net

Compass Support
Monday – Friday 7:00am – 3:30pm PST
877-630-7366
Compass.Support@safefleet.net

Sales Support

877-630-7366
PTLW.Sales@safefleet.net

Step 4

Contact PT Support for your six-digit code to receive Remote Desktop Support.

    Enter your six-digit code, then click the button below:
               

Step 5

Complete the Return Authorization Form (RMA). After submitting this form you’ll receive an RMA number and detailed instructions via Email.

Step 6

Pack your equipment carefully for shipping with plenty of packing material to prevent damage during shipping. Write the Return Authorization Number on the outside of the box and ship to:
USA Shipment: 10220 Western Ridge Road – Unit L, Charlotte NC, USA 28273
Canadian Shipment: Unit 111 – 3B Burbidge Street, Coquitlam, BC Canada V3K 7B2