To get support for COBAN and Mobile-Vision body cameras, in-car video systems, video evidence management software, and other law enforcement video products:

Step 1

Locate your product serial number.

Step 2

Visit the Safe Fleet Law Enforcement Community to troubleshoot your problem. Get install guides, product manuals, product training, video tutorials and software downloads.


Step 3

Call our technical support line – one of our experienced tech support engineers will attempt to diagnose and fix your problem.

8 am – 6 pm CST
281-925-0488 option 2

8 am – 7 pm EST
Friday 8 am – 6 pm EST
800-336-8475 option 3

Step 4

Contact COBAN Support for your six-digit code to receive Remote Desktop Support.

    Enter your six-digit code, then click the button below:

Step 5

Complete the Return Authorization Form (RMA). After submitting this form you’ll receive an RMA number and detailed instructions via Email.

Return Authorization Form

Step 6

Pack your equipment carefully for shipping with plenty of packing material to prevent damage during shipping. Write the Return Authorization Number on the outside of the box and ship to:

Mobile-Vision Equipment
11130 Petal Street, Suite 600
Dallas, TX 75238

COBAN Equipment
11375 W. Sam Houston Parkway S. # 800
Houston, TX 77031

View Product & Service Warranties