Jobs

Ranger Design is looking for a dynamic and experienced Customer Service Representative to join our growing team.

As a Customer Service Representative, you will be the first point of contact for our customers, providing timely and effective support through phone and email communication. Your role will involve addressing inquiries, resolving issues, and ensuring positive customer experience. Strong communication, a professional attitude, and the ability to work well with others are essential for success in this role.

MAIN RESPONSIBILITIES:

Under the Customer Service Manager’s supervision, you will be responsible for the following:

·      Handling incoming and outgoing customer service calls and emails, while delivering timely and accurate support to ensure excellent customer satisfaction.

·      Ensuring prompt and professional resolution of customer questions and concerns, building, and maintaining strong customer relationships.

·      Managing customer complaints, maintaining database records, and preparing status reports on customer service issues.

·      Handling incoming website leads, conducting outbound calls to address their questions, and converting them into potential business opportunities.

·      Investigating customer issues to identify root causes and deliver effective solutions.

·      Reporting, documenting, and analyzing customer information and needs.

·      Maintaining a high level of professionalism while fostering positive rapport with each customer.

·      Monitoring customer issues, ensuring timely follow-ups, and resolving them efficiently.

·      Actively identifying opportunities for process and service improvements to enhance customer experience and operational efficiency.

·      Other duties as assigned.